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AXE TECH

Hardware Refresh

A hardware refresh is the planned replacement of aging business computers, monitors and peripherals with new equipment. AXE TECH sends field technicians to your site to unbox, set up, install and test the new devices, then collect the old ones. It is built for businesses on a refresh cycle and for MSPs who need hands on location.

01 / WHO IT'S FOR

Who is Hardware Refresh for?

  • Offices on a refresh cycle

    Teams replacing computers on an age or warranty schedule, without pulling their own staff off other work.

  • MSPs and IT firms

    Providers whose client is ready for new hardware but whose engineers are somewhere else.

  • Clinics, shops and branch sites

    Small sites where the swap has to happen around opening hours and customers.

02 / WHAT'S INCLUDED

What does Hardware Refresh include?

  • Staging and labeling of new devices before the visit
  • Desk-by-desk swap with your or your MSP's checklist
  • Monitor, dock and peripheral setup
  • Old equipment tagged, boxed and staged for pickup or return
  • Photo closeout with serial numbers and a service report

03 / HOW IT WORKS

How does Hardware Refresh work?

  1. STEP 01

    Share the scope

    Send the device list, the runbook and the site access details.

  2. STEP 02

    Confirm the window

    We agree an arrival window, including after-hours if the site allows it.

  3. STEP 03

    Swap and test

    The technician replaces each device and checks that the user can work.

  4. STEP 04

    Get the report

    You receive photos, serial numbers and next steps for anything unresolved.

04 / WHERE

Where is Hardware Refresh available?

AXE TECH technicians are based in two core hubs and can be dispatched to other areas on request.

FAQ

What do people ask about Hardware Refresh?

Do you supply the hardware?

Usually the client or MSP orders the equipment and ships it to the site or a staging location, and AXE TECH does the hands-on work. If you need a different arrangement, say so in your request and we will confirm what is possible.

Can the refresh happen after hours?

Yes, when the site allows it. Include the preferred window and any building rules in your request and we will confirm before assigning a technician.

What should we prepare before the visit?

A device list, the configuration or image to use, user names per desk, and site access instructions. A short runbook is enough.

What happens to the old equipment?

We tag, box and stage it for pickup or return and record the serial numbers. Data destruction follows your or your MSP's process.

05 / RELATED

Which other services pair with this?

NEXT STEP

Need this done on site?

Send the site, scope and timing. We confirm availability, assign a technician and return a service report with photos.

Request a Techinfo@axetechservices.com